If not, delete the file, then download and use the one provided in Link 2.

This is normal and indicates the tool ran successfully.

A black DOS box will briefly flash and then disappear.

If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.

Double-click on the Rkill desktop icon to run the tool.

You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus. You only need to get one of these to run, not all of them. If one of them won't run then download and try to run the other one. Please download Rkill ( courtesy of ) to your desktop. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti- Malware icon in the system tray and click on Exit.

Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:.

If malware was detected, make sure to check all the items and click ' Cleanup'.

When the scan is finished and no malware has been found select ' Exit'.

Once the update is complete select ' Next' and click ' Scan'.

Click in the following screen ' Update' to obtain the latest malware definitions.

Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.

Please post it contents in your next reply.ĭownload Malwarebytes Anti-Rootkit (MBAR) to your desktop.

The Scan log is available throughout History ->Application logs.

Restart your computer when prompted to do so.

When the scan is complete, make sure that all Threats are selected, and click Remove Selected.

If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.

Or select the Threat Scan from the Scan menu.

Once the program has fully updated, select Scan Now on the Dashboard.

Double-click and follow the prompts to install the program.

Please download Malwarebytes to your desktop.

List Devices (do NOT change any settings here).

Please copy and paste the log to your reply.

It will create a log (FSS.txt) in the same directory the tool is run.

Make sure the following options are checked:.

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Securit圜heck may produce some false warning(s), so leave the results reading to me. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.

A Notepad document should open automatically called checkup.txt please post the contents of that document.

Follow the onscreen instructions inside of the black box.

Download Security Check from here or here and save it to your Desktop.

Cmd prompt pops up randomly